Frequently Asked Questions
Q: How is Wine Not Upcycle sustainable?
A: Wine Not Upcycle receives donated wine and spirit bottles, wine corks, beer bottles, mason jars, etc. to reuse and create new and higher-quality products.
Q: How long does it take to process an order?
A: Wine Not Upcycle will send you an email once your product(s) ship(s). Please allow 1-3 days for your order to be processed for shipping, excluding weekends and/or holidays for domestic shipping. International shipping will take longer and will vary based on location and specified custom requirements. Personalized orders and third-party orders processing time may vary and may take longer (Estimated delivery is 2-6 weeks from third-party organizations). Understand we are human and we will make every effort to fulfill orders as quickly as possible. If you have any questions or concerns about your order, please contact firstname.lastname@example.org.
Q: How do I check the status of my order?
A: Once your order is placed and confirmed, you’ll receive a confirmation email with your order number shortly. You can download the 'Shop' app to track your package. You’ll get shipping and delivery updates by email or you can choose to get shipping updates by text messages.
If you have any questions or concerns about your order status, please contact us at email@example.com with your name and order number, and we will look into it for you.
Q: Do you ship internationally?
A: We ship domestically and to a select number of international destinations. Shipping times depend on your location.
Q: What happens if my product is stolen?
A: Wine Not Upcycle is not responsible for stolen items and will not replace or refund the order. Once an order is shipped and a tracking number is provided, we are no longer responsible for the product. Please make sure the address you provide is correct. We will do our part in making sure that the address given to us matches the address your product arrives to. If your item is stolen, please contact the postal service.
Q: Do you have an in-store?
A: We are an e-commence brand and we are dedicated to provide high-quality customer service through our online shop until further notice.
Q: What is your return policy?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as skin care products), and Sale items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our refund policy for further instructions.